Scope and acceptance
These terms govern your use of Wellby. By creating an account or using the app, you confirm that you have read and accepted these terms and the Privacy Policy. If you do not agree, you must not use the service. Mandatory consumer-protection rules applicable in your country remain in force.
What Wellby is
Wellby is an app for tracking nutrition and workouts. It calculates a calorie target from the data you provide, suggests meals, records what you eat and the workouts you complete, and shows your progress over time.
It is not a healthcare service. We are not doctors, dietitians or exercise professionals, and the app does not diagnose conditions, prescribe treatment or replace professional guidance.
Health information, artificial intelligence and sources
Wellby targets, meal and workout suggestions, and responses are general information and estimates calculated from equations and recommendations published by health organisations. The complete list of sources, with a link to each one, is available in the app under Settings → Sources (and under “View sources” below Wellby responses that discuss health) and at mywellby.app/fontes/.
The Wellby assistant that talks with you uses artificial intelligence. It may make mistakes, does not know your complete medical history, tests or medication, and does not cite studies that are not included in the sources list. Always consult a doctor, dietitian or exercise professional before making decisions about your health.
App estimates
The calorie target is calculated using equations recognised in nutrition, based on the age, height and weight you provide and, if provided, sex. Without sex, the app uses the average of the male and female versions. It is an estimate: two people with the same data may have different needs.
Weight projections are based on energy balance and are not a promise of results. Food, label and workout estimates, including results produced by artificial intelligence, may be incomplete or incorrect. Check ingredients, allergens, quantities, loads and instructions before acting.
Stop exercising and seek appropriate assistance if you experience pain, dizziness, unusual shortness of breath or another concerning symptom. In an emergency, contact emergency services immediately. If you have a health condition, are pregnant or breastfeeding, or take ongoing medication, speak to a professional before changing your nutrition or workout routine.
Your account
You need an account to use the app and are responsible for keeping your password secure. If you detect unauthorised use, change your password and contact us.
Wellby is intended for people aged 16 or over. Below that age, we cannot provide nutrition guidance with the necessary safeguards.
Subscription
Wellby is paid through a monthly or annual subscription and may include a free trial when the account is eligible. The duration, total price and conditions shown by the store at confirmation apply to the purchase.
Billing is handled by Apple or Google, depending on the store where you purchase the subscription. We do not receive or store your card details. The annual plan is charged as a single payment for each 12-month period; any displayed monthly equivalent is for information only and is not an instalment payment.
The subscription renews automatically at the end of each period. You can turn off renewal in the subscription settings of your store account, observing the deadline stated by the store to avoid the next charge. This prevents the next renewal and keeps access active until the end of the period already paid. For the annual plan, stopping use of Wellby or turning off renewal does not, by itself, entitle you to a proportional refund for the remaining months.
If you have a free trial, turn off renewal within the deadline stated by the store to avoid the first charge.
In Portugal, the right to withdraw from distance contracts generally lasts 14 days under applicable law. Conditions, exceptions and any amounts due for services already provided depend on the contract and the consent expressly collected. Simply using Wellby is not treated here as an automatic waiver of that right.
These terms do not limit the right of withdrawal where applicable, rights relating to lack of conformity or other mandatory consumer rights, and do not prevent refunds granted by the store. For App Store purchases, you can submit a request at reportaproblem.apple.com; for Google Play purchases, use its refund service. You may also contact Wellby support to exercise your rights.
What you post in groups
What you share in a group is visible to other participants: workout name and source, minutes, calories, attached photographs and messages. For imported workouts, the route, location, distance, device and heart rate are not published. Your detailed exercises, weight and nutrition records are also not shared.
You retain your rights in what you post and grant us only the permission needed to host, display and make that content available within the features you choose to use. You are responsible for having the necessary rights and permissions.
Do not post illegal, misleading, discriminatory, threatening, offensive or sexually explicit content, content that violates privacy or third-party rights, or unsolicited advertising. We may moderate or remove content and restrict or close accounts to protect users, comply with the law or enforce these terms.
Use of the app
You may use Wellby to track your routine. You must provide accurate data to the extent needed for the features to work and review results before relying on them. You may not resell access, copy content into another product, introduce malicious code, gain unauthorised access to accounts or systems, or attempt to circumvent usage limits or billing.
Changes and termination
The app evolves over time. We may correct, update, replace or discontinue features for technical, legal, security or product reasons. When a material change affects an ongoing subscription, we will provide reasonable advance notice whenever possible.
We may suspend or terminate access in the event of fraud, security risk, serious breach or legal obligation, while respecting applicable rights. You can delete your account in Settings. Deletion removes your data from our servers in accordance with the Privacy Policy but does not automatically cancel a store subscription, which must be cancelled separately.
Limits of our liability
We exercise reasonable care in providing the service, but we do not guarantee uninterrupted operation, complete absence of errors, compatibility with every device, or health, weight-loss or performance results. To the extent permitted by law, we are not liable for decisions made without appropriate verification of estimates, user content or automated results, or for failures caused by third parties, networks, devices or use contrary to these terms.
Nothing in these terms excludes or limits liability that cannot be excluded by law or the rights granted to you as a consumer under Portuguese and European law.
Governing law and dispute resolution
These terms are governed by Portuguese law, without excluding mandatory consumer-protection rules that apply to you, including those of the country where you live. Before going to court, you may contact us so that we can try to resolve the matter. You retain the right to apply to the competent authorities and courts provided by applicable law.
Contact
Questions about these terms may be sent to support@mywellby.app.