Contact the team
Describe what happened, what you expected to see and the version of Wellby installed on your device. Do not send passwords, payment information or photographs of documents.
support@mywellby.app
Manage your subscription
If you subscribed through the App Store or Google Play, billing, cancellation and refunds are handled by that store. In Wellby, open Settings → Subscription to manage or restore a purchase.
If you subscribed on our website, open Settings → Subscription. “Change plan or payment” sends a secure link to your account email so you can change your plan, update your card or cancel. “Request a refund” is displayed while you are within the applicable period (7 days in Brazil and 14 days in other countries).
Delete your account
In Wellby, open Settings and select “Delete account” at the bottom of the page. An App Store subscription must be cancelled separately.